Order, Payment & Shipping Policy for Hair Buyers

At K-Hair Factory Vietnam, we’ve streamlined the order, payment and shipping process to make international sourcing smooth and transparent for hair businesses worldwide. In this guide, you’ll learn how to place an order, confirm payment, choose a shipping method and track your delivery — including options like FedEx, UPS, DHL or regional agents for specific markets.

1. Shipping & Delivery Policy

Buying hair from K-Hair, you can choose one from a variety of shipping methods, as long as it is of your convenience. There are two main ways for you to choose:

  • Shipping through agents like Gabriel agent: recommended for Nigerian, Ghana and Cameroon customers. We know that it may be difficult sometimes in delivery to make a foreign transaction in some African countries like Nigeria, so we choose using intermediary agents as a solution.
  • Shipping through international shipping units like UPS, FedEx, DHL, etc: applied for customers all over the world

2. Shipping Guide

2.1. Shipping through Agent

There are so many agents now for you to choose, no matter whether you are in Nigeria or Cameroon, Ghana, etc. Some of them are Gabriel agent, agent shipping Cargo to Ghana or any other agents available in Vietnam.

  • You choose the agent: You send us the agent address, and then we will help you work with them to deliver the hair at normal cost.
  • You agree with the shipping agent we choose: We work with the agent, and then the agent will send you WhatsApp messages to confirm delivery time.

2.2. Shipping through Shipping Units

You can choose a suitable unit. K-Hair will work with the unit to send the hair, and you will get the tracking information of your cargo. The 3 most popular shipping units to choose from are FedEx, UPS and DHL. Here are the details when you choose them as shipping units:

  • Shipping through FedEx: This method is loved for reasonable cost which is clearly calculated according to FedEx’s rate tariff. The cost also includes package cost. When you choose this shipping unit, it will take about 5-7 days for the hair to be delivered. However, there is a huge drawback in this method. FedEx will not take charge of any arising problems such as lost goods, mistaken goods or so on during the delivery.
  • Shipping through UPS: This shipping method has a higher cost than that of FedEx. Then, UPS will take charge of all the arising problems in the delivery process. This method is also faster. You will only need to wait for about 3-5 days to receive the hair.
  • Shipping through DHL: This is the most costly shipping method among 3 mentioned, FedEx, UPS and DHL. One significant point is that the DHL shipping unit can deliver the goods to all regions worldwide, including rural ones. DHL will also be responsible for any arising problem during the delivery. With this method, the time of delivery is about 5-7 days.
SHIPPING & DELIVERY POLICY
K-Hair Factory lets you choose from a variety of shipping units of your convenience

In conclusion, utilizing specialized cargo agents is highly recommended for customers in African nations such as Nigeria, Ghana, and Cameroon to guarantee a smooth, safe, and cost-effective delivery. For clients in other regions, trusted international couriers like FedEx, UPS, and DHL offer fast and reliable service. At K-Hair Factory Vietnam, our commitment doesn’t stop at producing premium, 100% authentic Vietnamese hair—we are equally dedicated to ensuring your order reaches you securely, no matter where your business is located.

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